Offer Support Proactively
Subject: Did you find what you were looking for?
Hi {{user.first_name | capitalize | default: "there"}},
I noticed you [action they took to indicate that they need help, e.g. searched your Knowledge Base].
I just wanted to reach out and check: did you find what you were looking for?
If so, great! If you could still use some help, feel free to reply to this email. The [Product] team is here to lend a hand.
Talk soon,
[Signature]